Troubleshooting
Getting Error When Adding User
Fix the error that appears when adding a user to DocuClipper, usually caused by the email already being registered to another account.
Adding users to your DocuClipper account is usually a straightforward process. However, you might occasionally encounter an error. This article will guide you on how to troubleshoot and resolve common user addition errors.
Understanding the Error
If you’re experiencing an error while adding a user, it could be because the user already has an existing DocuClipper account. DocuClipper’s system is designed to prevent the creation of multiple accounts for a single user to ensure the security and integrity of user data.
Solutions to User Addition Errors
If you encounter an error during user addition, here are a few solutions:
- Check User’s Existing Account: Confirm with the user if they already have an existing DocuClipper account. If they already have an account. They need to update the email of their current account before adding the email to include under the team
- Contact Customer Support: If you’re still experiencing issues after checking for an existing account, please reach out to our customer support team. They have access to the Support Tool and can assist you in resolving the issue.